Resume

• Designed an agentic support chat system that converts user messages into Jira tickets with 92% routing accuracy.
• Architected a RAG-based retrieval layer over internal documentation, increasing first-response accuracy by 31%.
• Added automated tests and alerting after silent failures caused repeated ticket creation errors.
• Deployed services on AWS with tracing and failure safeguards, maintaining 98% system availability.

• Built reusable React components using Tailwind CSS, enhancing responsiveness and increasing engagement by 25%.
• Integrated OpenAI’s LLM to automate agreement generation, reducing effort by 50% and improving accuracy.
• Optimized and debugged backend APIs, resolving critical issues to boost system uptime, stability, and performance.
• Refactored oversized code modules, reducing their size by over 80% and making the codebase easier to maintain.

• Engineered Python ETL pipelines aggregating sales data, reducing report generation time by 40%.
• Automated end-to-end sales data processes to identify top-selling products, reducing inventory losses by 30%.
• Created interactive Power BI dashboards using SQL data to guide purchasing decisions, influencing $135,000 in sales.
• Improved data pipeline reliability by restructuring messy SQL logic and reducing processing failures across workflows.

• Developed 20+ interactive client websites and an e-commerce platform with 1,000+ products and inventory tracking
• Optimized website SEO, achieving top 10 Google rankings within 3 months and increasing organic traffic across clients.
• Implemented AES-256-encrypted PHP-MySQL storage to protect user and business data in production environments.
• Collaborated with stakeholders to iterate on UX and feature requirements, improving engagement and conversions.